Service Manager

Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements. FyrSoft’s expertise with SCSM will help your business accelerate the implementation of this highly flexible service desk solution. Leveraging our skilled and certified System Center consultants, FyrSoft will gather your business requirements and assess your client and server infrastructure through interactive workshops and discovery sessions to design a SCSM solution that best fits your organization’s business needs and technical requirements.

Our recognized experts and extensive real world enterprise-class experience make FyrSoft a recognized go-to partner for SCSM design and deployment, including best practices for the following:

  • Architectural design
  • Self-Service portal
  • Incident workflows
  • CMDB and data warehouse sizing and placement
  • Security infrastructure
  • Integration with Active Directory & other System Center products
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Working with Microsoft and third-party solutions, FyrSoft is capable of providing more comprehensive solutions, addressing:

  • IT Asset Management
  • CRM integration
  • Compliance assessment automation
  • Operations Manager connectors
  • Enterprise random password management
  • Custom Service Manager activities and workflows

FyrSoft has the business acumen and technical expertise to help propel your System Center initiatives forward successfully. Contac us to engage a member of the team to learn more about how we can deliver the best possible solution for your organization.