FyrSoft professional services range from infrastructure implementations to systems integration and software development services.  The applications of our core services can be applied in a variety of environments with demanding requirements to best streamline and automate your business needs.

FyrSoft believes in building a strong infrastructure foundation which can be leveraged as a building block to fulfill your business technology needs.  Our professional services are geared to provide a complementary array of services that fit into a full Information Technology Service Management (ITSM) life cycle model.  A proper ITSM model is proven to lower your Total Cost of Ownership (TCO) and provide a better Return on Investment (ROI) longer term. 

We will work as your partner in technology to ensure long term success of your IT projects.

FyrSoft professional services are structured into three groupings: Infrastructure Services, Systems Integration, and Development Services.

Within these services we help customers build a strong foundation for IT management using Microsoft management technologies that can then be optimized, integrated, and extended with other solutions to fulfill specific business needs. FyrSoft services will help your company automate IT and become a business enabler.

FyrSoft complements its offering of services by aligning with common frameworks such as the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).  This ensures that new technology services adhere to a common framework and are put through the proper process to manage the life cycle of the service.  After years of experience using multiple frameworks, FyrSoft has developed a proprietary Life Cycle that allows for a thorough yet flexible approach when it comes to incorporating a specific framework.

All technology services should follow some type of life cycle framework to ensure overall success.  Depending on the size and scale of the project, certain phases will take longer or require more detail to ensure success.  

Our Life Cycle model can be used with any of the common frameworks that are built on ITIL.  The approach allows us to understand core business needs, align them with technology services, and then develop a plan and life cycle to establish said goals in a cost effective manner that provides real value to the client.

Our service management Life Cycle model (left) moves you through the process of planning, delivering, operating, and managing the full life of your IT investment.

FyrSoft Life Cycle Model

Evaluation & Planning - This is the introductory phase in which we learn about your business, operating environment, technology requirements, timeline, and measurement for success.  The end result is to devise a plan, budget, and timeline to meet your business needs through technology.

Implementation - After a successful E&P phase we are ready to move the project into implementation phase.  The first stage is to design the system and architecture to support the platform.  Once the design requirement is satisfied, a suitable project plan will be put in place to outline all aspects of the implementation from start to finish, highlighting checkpoints and reviews along the way.  The end result of this phase will be a successful implementation that has either been handed over to your internal support team or maintained by our team.

Integrate & Extend - Once the platform is in place and functioning it is now possible to integrate and extend the platform to maximize ROI.  This phase includes connecting systems for data flow, optimizing configurations, and extending capabilities with third party modules.  The result will be a system that's one step closer to your business needs.

Development & Customizations - Now that the platform has been correctly optimized and integrated you will have the opportunity to identify any additional functionality and assess how can use the system most effectively. The changes identified in this stage are usually the results of after thoughts or realizations that the base packages and third party extensions do not fulfill all of your exact criteria.  In this phase custom programs, modules, reports, and extensions will be built to fully realize the ROI of the platform.

Maintenance & Health -  An after thought in most technology projects, we try to bring this stage into the limelight from day one encouraging long term planning.  Once the technology is in place, it will need maintenance and will require a cost to keep up your investment.  Lack of regular maintenance checks, software updates, bug fixes, health checks, and continued adoption can invalidate the entire investment and shorten the life cycle of the software.  A proper maintenance & health process is critical to the longevity of the system.

At a high-level, our Life Cycle model will guide you through a technology service implementation that will satisfy your driving business requirements while utilizing common ITIL practices to ensure proper planning.

To inquire more about FyrSoft services offerings or to setup a consultation, please contact us today.